General Manager
As a General Manager at Crossroads Live UK, you will play a key role in the day-to-day management of our productions, from early planning through to running shows across the UK and internationally. You will act as a primary point of contact for productions, ensure clear and timely communication across teams, and support the Executive Producer in delivering high-quality, well-run productions.
Description
Full-time | Based in Covent Garden, London
Job Brief
As a General Manager at Crossroads Live UK, you will play a key role in the day-to-day management of our productions, from early planning through to running shows across the UK and internationally. You will act as a primary point of contact for productions, ensure clear and timely communication across teams, and support the Executive Producer in delivering high-quality, well-run productions.
Reporting to: Executive Producer
Location: Primarily at Crossroad’s office in Covent Garden, London. Travel (domestic and international) will be required.
Core hours: Monday–Friday, 10am–6pm, with additional work as required (TOIL may apply).
What You’ll Do
Financial & Administrative Management
Prepare and manage production budgets (pre-production and weekly running).
Oversee Profit & Loss accounts, recoupment schedules, and royalty pools.
Manage in-house accounts and approve weekly payroll.
Arrange insurance for productions and oversee all related documentation.
Contracts, Recruitment & Compliance
Work with Directors on casting as needed, and work with Casting Directors to coordinate the casting process.
Lead or coordinate all aspects of recruitment for creative teams, cast, crew and stage management in accordance with budget and union agreements.
Ensure all contracts and deal memos are accurate, issued promptly and recorded systematically.
Monitor union agreements and ensure employer obligations are met.
Oversee visas, work permits and tax exemptions for UK and international personnel.
Production & Company Management
Work closely with the Company Manager on the management of production staff, including resolving HR matters as they arise.
Partner with Production Managers on technical and logistical planning, ensuring H&S compliance.
Manage travel, accommodation, transport and per diems.
Support wellbeing services and staff training, including anti-racism training.
Touring, Theatre Deals & Settlements
Lead UK and international tour booking and negotiate theatre and promoter deals.
Prepare, issue and approve contractual agreements.
Review and approve theatre settlements.
Press, Marketing & Audience Engagement
Oversee press and media nights, invitations, logistics and hospitality, within budget.
Liaise with press and marketing teams; represent Crossroads Live at meetings.
Oversee programmes, merchandise and approvals.
Support planning and implementation of access performances and maintain awareness of developments within this area.
Leadership & Team Oversight
Manage Production Assistants, Associate GMs and Coordinators.
Provide updates to senior management, licensors and co-producers.
Attend running shows, including overseas, including final cover runs, on a regular basis.
Promote Equity, Diversion and Inclusion policies, training and procedures.
What We’re Looking For
Experience at General Manager level, ideally on large-scale commercial musicals.
Touring experience, including international experience is a bonus.
Strong HR, organisational and problem-solving skills.
Excellent communication and interpersonal skills; calm under pressure.
Collaborative leadership style; respect for the creative process.
Interest in expanding into international touring or bringing touring experience to CXL.
Salary
Competitive dependent on experience.
About Crossroads Live
Crossroads Live is a leading global producer of live entertainment, with teams in the UK, US and Australia. Our London, New York, Washington D.C. and Sydney offices support touring productions across the UK, North America, Europe, the Middle East, Asia, Australia, Mainland China and India.
Current and upcoming productions include Beetlejuice (West End), Mean Girls (UK Tour), Magic Mike Live (West End), The Bodyguard (UK Tour), The Silence of the Lambs (UK Tour), Waitress (UK Tour), Annie (UK Tour) and Jesus Christ Superstar (International Tour).
Our pantomime division in London is the largest producer of pantomime in the world.
Though global in scale, Crossroads Live UK remains hands-on and locally rooted. We take pride in bringing the magic of the West End to towns and cities across the UK and beyond.
We are committed to a diverse, equitable and inclusive workplace where all contributions are valued.
You must have the right to work in the UK.
Please send your CV and cover letter to gmrecruitment@xroadslive.com
Closing date: 09:00 Monday 16th March.
Touring Roles
Crossroads Live UK are seeking the following expressions of interest for the following departments for International (including China) and UK Tours from January 2026.
Crossroads Live UK are seeking the following expressions of interest for the following departments for International (including China) and UK Tours from January 2026:
Company Management
Stage Management
Automation
Rigging
Sound
Lighting
Wardrobe
Wigs
If you have proven experience touring on large scale productions and would like to be considered, please submit your CV to recruitment.cxluk@xroadslive.com stating the department you would like to be considered for and whether you would be interested in International or UK touring in the email subject line.
PLEASE NOTE
TO BE CONSIDERED FOR UK TOURING ROLES, YOU MUST HAVE THE RIGHT TO WORK IN THE UK.
We are not always able to respond to all individuals.
Salaries will be discussed upon offer.
Crossroads Live are committed to reflecting the cultural and social diversity in society and so are keen to encourage company members of culturally diverse backgrounds or heritages.
About Crossroads Live UK
Crossroads Live brings together some of the world’s top producers of live entertainment under one banner. With offices in London, New York, Washington, D.C., and Sydney- our global touring platform ensures the best-loved theatre titles from the West End and Broadway can be embraced by audiences throughout the UK, Europe, the US, Australia, the Middle East, Southeast Asia, Mainland China, and India. The Crossroads Live pantomime division, based in London, is the biggest producer of pantomimes in the world.
Whilst Crossroads Live UK is part of a global company - we’re firmly local, on the ground, and hands-on. We strive to create a diverse, equitable, and inclusive work environment where all contributions are valued and supported. As a theatrical production company, each night, we see how theatre can entertain but also how it brings people together. We proudly bring the magic of the West End to towns and cities, across the UK and beyond.