General Manager

United Kingdom
Written By Firewatch

Description

Full-time | Based in Covent Garden, London

Job Brief

As a General Manager at Crossroads Live UK, you will play a key role in the day-to-day management of our productions, from early planning through to running shows across the UK and internationally. You will act as a primary point of contact for productions, ensure clear and timely communication across teams, and support the Executive Producer in delivering high-quality, well-run productions.

Reporting to: Executive Producer

Location: Primarily at Crossroad’s office in Covent Garden, London. Travel (domestic and international) will be required.

Core hours: Monday–Friday, 10am–6pm, with additional work as required (TOIL may apply).

What You’ll Do

Financial & Administrative Management

  • Prepare and manage production budgets (pre-production and weekly running).

  • Oversee Profit & Loss accounts, recoupment schedules, and royalty pools.

  • Manage in-house accounts and approve weekly payroll.

  • Arrange insurance for productions and oversee all related documentation.

Contracts, Recruitment & Compliance

  • Work with Directors on casting as needed, and work with Casting Directors to coordinate the casting process. 

  • Lead or coordinate all aspects of recruitment for creative teams, cast, crew and stage management in accordance with budget and union agreements.

  • Ensure all contracts and deal memos are accurate, issued promptly and recorded systematically.

  • Monitor union agreements and ensure employer obligations are met.

  • Oversee visas, work permits and tax exemptions for UK and international personnel.

Production & Company Management

  • Work closely with the Company Manager on the management of production staff, including resolving HR matters as they arise.

  • Partner with Production Managers on technical and logistical planning, ensuring H&S compliance.

  • Manage travel, accommodation, transport and per diems.

  • Support wellbeing services and staff training, including anti-racism training.

Touring, Theatre Deals & Settlements

  • Lead UK and international tour booking and negotiate theatre and promoter deals.

  • Prepare, issue and approve contractual agreements.

  • Review and approve theatre settlements.

Press, Marketing & Audience Engagement

  • Oversee press and media nights, invitations, logistics and hospitality, within budget.

  • Liaise with press and marketing teams; represent Crossroads Live at meetings.

  • Oversee programmes, merchandise and approvals.

  • Support planning and implementation of access performances and maintain awareness of developments within this area.

Leadership & Team Oversight

  • Manage Production Assistants, Associate GMs and Coordinators.

  • Provide updates to senior management, licensors and co-producers.

  • Attend running shows, including overseas, including final cover runs, on a regular basis. 

  • Promote Equity, Diversion and Inclusion policies, training and procedures.     

What We’re Looking For

  • Experience at General Manager level, ideally on large-scale commercial musicals.

  • Touring experience, including international experience is a bonus.

  • Strong HR, organisational and problem-solving skills.

  • Excellent communication and interpersonal skills; calm under pressure.

  • Collaborative leadership style; respect for the creative process.

  • Interest in expanding into international touring or bringing touring experience to CXL.

Salary

Competitive dependent on experience. 

About Crossroads Live

Crossroads Live is a leading global producer of live entertainment, with teams in the UK, US and Australia. Our London, New York, Washington D.C. and Sydney offices support touring productions across the UK, North America, Europe, the Middle East, Asia, Australia, Mainland China and India.

Current and upcoming productions include Beetlejuice (West End), Mean Girls (UK Tour), Magic Mike Live (West End), The Bodyguard (UK Tour), The Silence of the Lambs (UK Tour), Waitress (UK Tour), Annie (UK Tour) and Jesus Christ Superstar (International Tour).

Our pantomime division in London is the largest producer of pantomime in the world.

Though global in scale, Crossroads Live UK remains hands-on and locally rooted. We take pride in bringing the magic of the West End to towns and cities across the UK and beyond.

We are committed to a diverse, equitable and inclusive workplace where all contributions are valued.

You must have the right to work in the UK.

Please send your CV and cover letter to gmrecruitment@xroadslive.com

Closing date: 09:00 Monday 16th March. 

Firewatch

Firewatch is a global web design studio that empowers film & entertainment companies to create flexible, robust websites that keep pace with their creative vision.

https://firewatch.studio
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